سياسة الاستبدال والاسترجاع

The customer has the right to return or exchange any product purchased provided it is in its original condition, with the original invoice, within a maximum of 7 days from the date of receipt, and the purchased item must be in its original condition, free of scratches or cracks, and in its original packaging. The customer must notify the store of their desire to exchange or return via WhatsApp message. Requests for return will not be accepted for any used, installed, or disassembled items. The customer is considered to agree to the terms once purchasing from the website. Items specifically made for the customer upon request from abroad (from an external supplier) can only be exchanged or returned in the following cases: 1_ The item does not match the customer's vehicle and the store is provided with the chassis number. 2_ There is a manufacturing or technical defect in the item, with technical reports provided to the store if necessary. 3_ There is damage to the item that prevents its use. The delivery time for items specifically made for the customer upon request from abroad (from an external supplier) is 10-15 official working days from the date of purchase. Oil products and petroleum derivatives are non-returnable and non-exchangeable. If returning or exchanging the product requires shipping, it will be at the customer's expense (except if the error is from the store, then the customer will not bear any costs). Any refunds will be processed within five to fourteen official working days after receiving and verifying the returned item, and the amount will be refunded via the same payment method used by the customer. If the customer requests to cancel the order before or after shipping, any amounts paid to intermediary companies (Tamara, Tabea, etc.) will be deducted and are non-refundable from the order value, and the remaining amount will be refunded within five to fourteen official working days. The minimum shipping cost for the returned parcel is 50 riyals, and it increases depending on the size of the parcel, in addition to any costs incurred by the store for electronic payment companies or others. Our responsibility for the safety of the item ends upon delivery to the shipping company under the bill of lading, and thereafter, the buyer is responsible, and the store bears no responsibility in case of damage or loss by the shipping company. If the chassis number is not sent with the order, the responsibility for the accuracy of the parts lies with the buyer. If the parts are returned and found to be defective for any reason, they will not be accepted and will be returned to the buyer. If the customer benefits from free shipping and wishes to return, the shipping costs benefited from plus the return shipping cost will be charged. The store bears no problems caused by shipping companies after delivering the shipment intact to the courier, and the customer's purchase of the product is considered acceptance of this. The customer must notify the store via WhatsApp of their desire to return to coordinate shipping and follow-up by the store. If the customer does not receive the shipment and does not notify the store of the desire to return, and the shipping company returns the shipment or the customer does not receive it and does not notify the store to follow up, and it is lost or delayed, the customer is fully responsible for the shipment and any costs to recover it, and they are not entitled to any compensation after 15 days from the shipping date. The customer bears the shipping costs to our warehouses if they benefit from the warranty. The warranty does not include transportation costs from the customer's location to our centers. The customer is not allowed to open the item, change its components or parts, or tamper with it; doing so voids the warranty. The warranty does not cover incorrect installation or programming; if any damage occurs due to incorrect installation, the warranty is void. The warranty does not cover parts that do not function properly, nor does it cover differences in shape or specifications of the part due to order or incorrect preparation by the customer. Please contact us before completing the purchase to ensure the product matches your vehicle. Prices and quantities are subject to change at any time. The electronic payment fee of 3% will be deducted from the total order value when the customer requests a return or cancellation. The cancellation policy allows the customer to cancel the order if it has not been shipped. If the order has already been shipped, you can request a "return." In some cases, Car Parts may refuse cancellation if the products were ordered from the "remote international supplier branch"; in this case, we cannot cancel the order.